Privacy Policy

INTRODUCTION - Valley Spring Recovery Center ("we," "us," or "our") operates the intake and contact page located at contact.valleyspringrecovery.com (the "Site") and our principal website at valleyspringrecovery.com. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our Site and submit your information to inquire about treatment. By using this Site, you consent to the data practices described in this Privacy Policy. We are committed to handling all information with the sensitivity and discretion appropriate to the nature of addiction and mental health treatment.

INFORMATION WE COLLECT - When you complete a form or request a confidential assessment through this Site, we may collect your full name, email address, phone number, general location, the nature of your inquiry, insurance information if voluntarily provided, and any personal or clinical background information you choose to share. When you visit this Site, we may also automatically collect certain technical data including your IP address and approximate geographic location, browser type and version, device type and operating system, pages viewed, time on site, referring URL, and data from cookies and similar tracking technologies. We use third-party platforms to facilitate intake and communications which may independently collect data subject to their own privacy policies.

HOW WE USE YOUR INFORMATION - We use the information we collect to evaluate your inquiry and eligibility for Valley Spring Recovery Center's programs, contact you to schedule a confidential phone assessment, communicate with you about treatment options and program details, verify insurance benefits where applicable, comply with legal and regulatory obligations, improve and optimize our Site and intake process, and protect the safety and security of our Site and users.

SENSITIVE HEALTH INFORMATION - Information you share related to substance use, mental health, or treatment history is treated with the highest degree of sensitivity and confidentiality. We do not share this information with employers, family members, or any third party without your explicit written consent, except as required by law or in situations involving imminent risk to your safety or the safety of others. Once a formal clinical intake is initiated, your information is protected under HIPAA and applicable New Jersey state privacy laws.

COMMUNICATIONS AND MARKETING - By submitting your information through this Site, you consent to receive communications from Valley Spring Recovery Center, which may include confirmation and scheduling messages via phone, email, or SMS, follow-up messages related to your inquiry or assessment, and informational communications about Valley Spring Recovery Center's programs. You may opt out of non-clinical communications at any time by contacting us directly or clicking "unsubscribe" in any email we send. To opt out of SMS messages, reply STOP to any message we send. Opting out does not affect communications necessary to complete an active intake or assessment process.

SMS COMMUNICATIONS - If you provide a mobile phone number through this Site, you may receive SMS messages from Valley Spring Recovery Center related to your inquiry, assessment scheduling, or program information. Message and data rates may apply. Message frequency varies. Reply STOP to unsubscribe at any time or HELP for assistance.

SHARING OF INFORMATION - We do not sell your personal information. We do not share your information with your employer or professional licensing board without your written consent. We may share your information with clinical and administrative staff involved in your care and intake process, third-party service providers who assist in operating our Site or communications platforms subject to confidentiality obligations, insurance providers for the purpose of verifying coverage where applicable, professional advisors or legal counsel where required, law enforcement or government authorities where required by law or to protect the safety of individuals, and a successor entity in the event of a merger, acquisition, or change in ownership of the facility.

COOKIES AND TRACKING TECHNOLOGIES - This Site may use cookies, pixels, and similar tracking technologies to monitor Site activity, analyze traffic, and improve your experience. You may configure your browser to refuse cookies, though doing so may affect Site functionality. We may use analytics and advertising tracking tools including Google Analytics, Meta Pixel, or similar platforms to understand how prospective clients find and use our Site.

THIRD-PARTY LINKS AND REDIRECTS - After submitting your information, you may be redirected to a third-party confirmation or thank-you page. This Privacy Policy does not govern third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

DATA RETENTION - We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Information related to active or former clients is retained in accordance with applicable healthcare recordkeeping requirements under federal and New Jersey state law.

SECURITY - We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. Given the sensitive nature of the information you may share with us, we take the confidentiality of your data seriously. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

CHILDREN'S PRIVACY - This Site is intended for adults aged 18 and older or family members acting on behalf of adults seeking treatment. We do not knowingly collect personal information directly from children under the age of 13. If you believe we have inadvertently collected information from a minor, please contact us immediately.

YOUR PRIVACY RIGHTS - Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, or delete your data, or to withdraw consent for certain processing. Residents of New Jersey may have additional rights under applicable state privacy and healthcare laws. To exercise any of these rights, contact us through the information provided on valleyspringrecovery.com. We will respond to verifiable requests in accordance with applicable law.

CHANGES TO THIS PRIVACY POLICY - We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this Policy periodically. Continued use of the Site following any update constitutes your acceptance of the revised Policy.

CONTACT - If you have any questions about this Privacy Policy or our data practices, please visit valleyspringrecovery.com or use the contact information provided on our main website.